Last updated: May 20, 2026
DC Drive is a business-to-business (B2B) commercial application used by licensed delivery drivers. Driver accounts are not self-registered. Instead, each account is created and managed by your dispatch organization (your employer or the logistics company that engages your services). Bitek Services operates the DC Drive platform on behalf of these dispatch organizations.
Because of this multi-tenant structure, account deletion follows a slightly different process than a typical consumer app. There are two paths available to you, described below.
Your dispatch organization (the company you drive for) owns and manages your DC Drive account. They have direct access to create, modify, and delete driver accounts. This is the fastest and most direct way to have your account removed.
Step 1 — Contact your dispatch manager or company administrator (the person who originally provided your login credentials).
Step 2 — Request them to delete your DC Drive driver account from their admin dashboard.
Step 3 — Your account and active personal data will be removed from the system, typically within 1–3 business days.
If you are unable to reach your dispatch organization, or your dispatch organization is no longer operating, you may contact Bitek Services directly. We will coordinate the deletion with the relevant dispatch organization or remove the data from our backend systems.
Step 1 — Send a deletion request email
Step 2 — Identity verification
Our team will respond within 3 business days to confirm your identity. You may be asked for additional verification to ensure the request is genuine.
Step 3 — Deletion processing
Once your identity is verified, your account and personal data will be permanently deleted within 30 days.
Upon a verified deletion request, the following personal data associated with your DC Drive account will be permanently removed:
| Data Category | Deletion Status |
|---|---|
| Account credentials (email, password hash, driver ID) | Permanently deleted |
| Personal information (name, phone, profile photo) | Permanently deleted |
| Driver license and vehicle information | Permanently deleted |
| Push notification tokens (FCM) | Permanently deleted |
| Location history (active sessions) | Permanently deleted |
For legal, operational, and compliance reasons, certain delivery-related records may be retained in anonymized form (with no personal identifiers linking back to you) for up to 2 years after the last delivery. This includes:
These retained records cannot be used to identify you personally after deletion.
If you change your mind, you may cancel your deletion request at any time before the 30-day processing period ends by replying to our confirmation email.
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