Privacy Policy for DC Drive
Last updated: May 20, 2026
1. Introduction
Welcome to DC Drive ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application DC Drive (the "App"). Please read this privacy policy carefully.
App Permissions We Request
DC Drive requests the following Android permissions:
- Location (Fine/Coarse): For real-time route tracking and navigation during deliveries.
- Background Location: To continue tracking your delivery route when the app is minimized or the screen is locked.
- Camera: To scan barcodes/QR codes at pickup and capture proof-of-delivery photos.
- Foreground Service: To keep the app running during active deliveries.
- Phone (Call): To call the customer directly from within the app when needed.
- Internet: To sync delivery data with our servers.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, including but not limited to:
- Name and contact information
- Phone number
- Driver license information
- Vehicle information
- Delivery order details
2.2 Location Information
We collect precise location information from your device when you use our App to:
- Track delivery routes in real-time
- Provide navigation assistance
- Calculate distances and delivery times
- Verify proof of delivery
2.3 Camera and Photos
We access your device camera to:
- Scan delivery QR codes and barcodes
- Capture proof of delivery photos
- Take signature images
2.4 Automatically Collected Information
When you use the App, we may automatically collect:
- Device information (model, operating system, unique device identifiers)
- Log information (usage patterns, timestamps)
- App performance data
3. How We Use Your Information
We use the information we collect to:
- Facilitate delivery services and order management
- Provide real-time tracking and navigation
- Verify deliveries and maintain delivery records
- Communicate with you about deliveries and app updates
- Improve our services and app functionality
- Ensure security and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us provide our services (e.g., map services, cloud hosting)
- Business Partners: Companies we work with to fulfill deliveries
- Delivery Recipients (Customers): Customers receiving a delivery may see your first name and limited contact information for delivery coordination purposes only.
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain different categories of information for different periods:
- Account information (name, email, driver license, vehicle info): Retained while your account is active and for 90 days after a verified deletion request, then permanently removed.
- Delivery records and location data: Retained for up to 2 years after the last delivery for operational, legal, and compliance purposes, after which they are anonymized or deleted.
- Push notification tokens: Deleted immediately upon account deletion or app uninstall.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of certain data processing activities
- Withdraw consent (where applicable)
7.1 How to Request Account or Data Deletion
To request deletion of your account and associated personal data, you may use either of the following methods:
- Email: Send a deletion request to info@bitekservices.com from your registered email address with the subject line "Account Deletion Request — DC Drive". Please include your registered name and phone number for identity verification.
- Through your employer: Contact your dispatch manager or company administrator who can initiate the deletion on your behalf.
Upon verification of your identity, we will delete your account and personal information within 30 days. Please note that delivery records linked to completed jobs may be retained in anonymized form for legal and operational compliance, as described in Section 6.
8. Location Services
You can disable location services through your device settings, but this may limit your ability to use certain features of the App, particularly real-time tracking and navigation.
9. Children's Privacy
DC Drive is a commercial application intended exclusively for licensed delivery drivers aged 18 and above. The App is not designed for, marketed to, or intended for use by children under 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us personal information, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last updated" date.
11. Third-Party Services
Our App uses the following third-party services:
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company: Bitek Services (Cenntrax)
- Email: info@bitekservices.com
- Address: Canada, Ontario
- Phone: +12899715463
13. Consent
By using our App, you consent to our Privacy Policy and agree to its terms.
© 2026 Bitek Services - DC Drive. All rights reserved.